Returns + Exchanges

 

READY-TO-WEAR

Exchanges: Unworn ready-to-wear garments with receipt and all tags intact and undamaged may be exchanged for an alternative item within 5 days of receipt of package. To initiate an exchange, please email info@azeeza.us for authorization and further instructions.  Additional shipping charges will apply and determined by location/package size.  

In-Store Returns: Ready-to-wear garments that are in-stock, full price and have tags intact are eligible for for credit card refund, less shipping, within 5 day of purchase with a valid receipt. Items must be returned in the same condition as received, unworn, damage free and packaged in same manner. 

Online & Phone Purchases: If purchased online/over the phone,  Ready-to-wear garments that are in-stock, full price and have tags intact may be returned for credit card refund, less shipping, if returned within 5 days of shipment receipt. Items must be returned in the same condition as received, unworn, damage free and packaged in same manner.  Buyer is responsible for shipping costs in all respects.

Ready-to-wear items that have been altered or customized (made in a color, embellishment style, etc. that differs from the original sample) are final sale.

ACCESSORIES

All sales final on accessories purchased in-store, online or via phone. 

CUSTOM, PRE-ORDER & SPECIAL ORDERS

Items including personalization, custom design, made-to-measure, pre-order, or altered are final sale. Items that are special ordered/pre-ordered (i.e. size out of stock/sold out items) are specially for your purchase and are also final sale. 

SALE AND SPECIAL EDITION/CAPSULE ITEMS

All items on special promotion (marked down or discounted) are all sales final.

Ready-to-wear items that have been altered or customized (made in a color, embellishment style, etc. that differs from the original sample) are final sale.

HOLIDAY POLICY

Items purchased between November 28th -  December 25, 2018 may be exchanged in unworn/original condition either in-store or by emailing info@azeeza.us until January 2nd, 2018.  Exchange credit must be utilized for new product at time of return and may not be carried over. 

One per household/customer per promotion period.

 

GIFT WITH PURCHASE

Gift with purchase items may vary in color, print and fabrication due to availability.  GWP may not be exchanged or returned. Value of GWP will be deducted from any return receipts if the GWP is not present. While supplies last.

Return shipping costs are the responsibility of the customer, unless an incorrect and/or damaged item was sent by Azeeza US.